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Voice and chat · Los Cabos

An agent that answers. And keeps the record.

It answers calls and messages in Spanish and English using the information you approved, captures what the customer asked for, and hands the case to your team. What it does gets written into your system, not into a summary nobody can check.

See the agent in my business See what's included

It comes with the Odoo modules the agent works on. You don't have to replace your current system to start.

What it answers

Hours and location
Availability
Services and published prices
Status of an order

The base configuration

What's included, with the edges visible.

The limits are written down because they are part of the deal. Knowing where the included part ends is more useful than any adjective.

Included

One agent, one voice, three tools

One agent for one business
One voice from our existing catalogue
Email: branded confirmations, notices to your team, and follow-up using what the customer actually gave you
Calendar: availability and appointments within an agreed schedule and calendar connection
Knowledge: up to 10 pages you approve — services, hours, FAQs, policies

Always included

Summaries and escalation

A summary of every conversation, with what the customer said
Escalation to your team according to business hours
A call, message or email to the contact you authorise

Summaries and escalation are part of the agent's basic behaviour, not tools that consume your three slots.

Separate

Quoted separately

Point-of-sale or database connections
Multiple agents or multiple businesses
A new custom voice
Specialised workflows and custom development
Hardware: terminals, scanners, compatible cameras

Comes with it

The Odoo modules it uses

The agent works on real records, not on a side spreadsheet. You start with the modules it needs to be useful, and grow from there.

See Odoo →

A payment connection — one account and one standard flow — is also configured separately. We set it out in writing before you decide anything.

The limits

What the agent never does.

This is what separates a useful assistant from one that gets you into trouble. None of these rules is negotiable with the customer, or with the model.

It never decides anything that costs money It doesn't charge, authorise or transfer. It can only prepare and ask for approval.

It never confirms a purchase It prepares the suggested order. Someone on your team approves it, and who did so is recorded.

It never pretends to be your staff If someone asks whether they're talking to a person, we tell them the truth.

It never invents prices or stock It reads the system and says how old the data is. A price is a dated observation, not a permanent fact.

It never goes outside what you approved If the answer isn't in your authorised information it doesn't improvise — it hands the case to a person.

It never touches your supplier prices The agent does not write the prices a saving is measured against. That would be moving the rule it gets paid by.

How it connects

It reads, it prepares, and a person approves.

01 · Answers

Answers and captures

Replies from your approved information and keeps what the customer asked for, how to reach them, and what happens next.

02 · Reads

Reads your system

Checks stock, observed prices and order status. It returns the figure with the date it was observed.

03 · Prepares

Leaves the draft

Assembles the suggested order and leaves it as a draft, with what it would cost and where the price came from.

04 · Approves

A person decides

Someone on your team confirms. The system records who approved, what was done, and the evidence behind it.

information → rules → approval → execution → evidence

How it grows

Start where it is already costing you money.

Nobody starts with a complete business system. You start with the agent plus the modules it needs to be worth anything, and expand once that works:

First: purchasing and prices Supplier price comparison and suggested orders. This is where a saving can be measured from the first month, and it doesn't touch your till.

Then: inventory and recipes What was sold deducts what the recipe uses. This is where most of the work sits on your side, and we do it with you.

Finally: point of sale and kitchen The till and the kitchen tickets. It changes your day the most, which is exactly why it goes last and not first.

The agreement

How it's charged, in principle.

The service has a monthly part and a part based on measurable results. Results are calculated from your system's records, not from our word: the saving is the difference between the reference price and the price you actually paid, on an order you approved.

We put the figures in writing after seeing your operation, because they depend on how many points of sale you have, how many items, and how ready your catalogue is. Before that there is nothing to sign.

Each workflow is measured with a single agreed indicator. We never charge twice for the same result.

No promises that don't hold

What we don't offer.

We don't promise a human always answers The agent attempts the authorised contact by call, message or email. A person's availability is a separate thing.

We don't promise reviews or Google rankings Not a number of reviews, and not a guaranteed local ranking. Neither can be bought.

We don't promise total uptime No system has it. What we do give you is backup, a record, and someone to call.

The agent doesn't run your bank It can handle authorised, bounded administrative enquiries. Payments, credit and credentials stay out.

How many calls are you losing?

Tell us what happens today when nobody can reach the phone. We'll tell you plainly whether the agent solves it, or whether it isn't for you yet.

Let's talk about your business