Two ways to work
Hybrid or automated. You choose.
Both modes can reply automatically using your approved rules. The difference is how your team works with the number.
Hybrid · Your team + AventarIA
Keep your number and the WhatsApp Business app on your phone. AventarIA replies automatically; your team can answer personally from the app.
- For businesses already serving customers in WhatsApp Business.
- A reply from your team pauses automation for that chat.
- Coexistence and history depend on Meta eligibility and authorization.
Automated · Managed by AventarIA
The number connects to WhatsApp Business Platform so AventarIA can manage reception through the API. That number is not used in the WhatsApp Business phone app.
- For a dedicated automated customer-service line.
- The assistant replies within its configured rules and capabilities.
- Cases requiring a person pause for review; automated does not mean unsupervised.
Choose the mode during setup. In both cases, you authorize in Meta, test the connection and decide when replies start. WhatsApp eligibility, permissions and charges are checked separately.